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We love feedback from our customers.  Home Elevator of Houston works hard each and every day to provide the highest levels of customer satisfaction possible.  From the products we sell to the elevator design, shaft construction services, and installation services, we are constantly working to improve on every aspect of our business.

You can see from our testimonials here and reviews online that we take customer service very seriously.  View some of our recent testimonials.  If you are a current customer, please consider reviewing us online or send us a testimonial using our contact form.  Thank you!

We purchased an elevator from Home Elevator of Houston about a year‐and‐a‐half ago. The bottom line is that we were extremely pleased with the professionalism, courtesy, cleanliness and responsiveness of Jay and his construction and installation teams.

We purchased our three story, six year old home from the original owners. It was reportedly elevator ready, but the shaft had been converted into two closets and a dry bar. During the demolition, we discovered that the builder had run electrical, HVAC ducting and a gas line thru the elevator space.

All had to be rerouted and due to the location and construction of the shaft and our open stairway, it was a complicated situation. Jay and his team devised a solution that did not impact the aesthetics of our home at an additional cost much less than I originally feared when the situation was uncovered.

Mike McKenzie

I want to wish you and your staff Happy Holidays.

My wife and I appreciate the elevator you provided and installed for us every time we use it. However, as we move our holiday decorations from storage, we especially appreciate the convenience provided by the elevator. Our new multi-level home on Lake Conroe is much more accessible because of the elevator you installed. Although it is quiet and unobtrusive, we are pleased with the added livability it provides in our home for us and our guests. Your technicians professionally completed our installation. We were particularly thankful for your personal involvement in helping us resolved the minor wiring issue caused by our electrician which affected the phone in the elevator. We do not hesitate to recommend your company when we are asked about our elevator.

Gene and Julie Gopon

It has been several months since your crew with several trucks came and installed our pneumatic home elevator. Aside from the few initial glitches, it has worked perfectly.

The major advantages other than the obvious, is being able to get heavy loads up and down with minimal effort. Luggage, ladders, small pieces of furniture, etc., can now be moved together with my bulk, which has been a problem with bad knees. It can be considered a boon for my wife, who with her COPD and osteoarthritis, who can take advantage of the seat.

Sundays have been finding me in a phone call with our daughter and two-year-old grandson. We do Facetime and I’ll suggest we take a ride on the elevator, which he loves. The smooth, almost noiseless ride is surprising. Clear Plexiglas tubular walls, make for very varied views on the way up and down. On the second floor landing we have a large Teddy bear. I pose him in different positions each week with different hats, having the expected whimsical results on Tristan.

I mentioned some glitches in the beginning. What I want to do is thank you for the way you run your business. Most of the time, any problem was handled the same day, if it was at all possible.

Have a happy holiday,

John Parente

If you need an elevator, Home Elevator of Houston is the place to go. We had one installed two and one half years ago. It looks great and works like a charm. The installers were professional and courteous. The unit was up and working in three days, and we have had no trouble. It runs smoothly and looks like it was made when the house was built. We do have it serviced once a year to be sure it continues to run well. We heartily endorse this company.


Jay, I was very satisfied with Home Elevator of Houston. Jay, the owner, saw to it that all aspects of the design were coordinated with the builder. In the end, any issues that arouse while fine tuning the elevator, were promptly corrected and the result has been an elevator with no issues and flawless operation.

Best Regards,

Marco Echeverria

In early 2013 I purchase a PVE 37 elevator from Jay Knapp at Home Elevator of Houston. Prior to our purchase, Jay took my wife and I to visit one of his happy customers who let us check the functionality of their elevator [at that time HEoH had no showroom]. We were impressed, so I asked Jay to have his contractor (Sergio) install an elevator while the wife and I were away on a trip.

When we got back not only was the elevator installed perfectly to our satisfaction, they even left the house nice and clean. (Including door removal and door frame replacement). We had two minor hiccups with the electronics while the elevator was under warranty, but Jay promptly addressed those.

Since then, no issues – – we are fully satisfied.

Bert Terry – Registered Professional Engineer

Just wanted to tell you and your crew, that I really appreciated the promptness, courtesy and professional response I experienced having my lift installed.


At the request of Jay Knapp, I am writing to express our complete satisfaction with the residential elevator and related construction. The elevator was exactly as described (but with a long lead time) and the construction process was with minimum inconvenience and no clutter. Each evening, the construction location was immaculately cleaned and sealed off, with no evidence in our home that significant construction was underway.I certainly recommend Home Elevator of Houston.


Home Elevator of Houston did an extremely professional job installing an elevator in our home, which involved a lot of custom construction. In particular, Jay Knapp’s knowledge of elderly needs was very helpful in the project’s overall design.

Home Elevator delivered exactly what they promised and the entire construction team was very professional. The project took several months and they helped us obtain approvals from our homeowner’s association for this work. Home Elevator delivered the project ahead of schedule and on budget.

I used to be a construction company general manager and I can say without any hesitation that we were and still are very pleased with the work. We highly recommend Home Elevator of Houston.


Lee Byers

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